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Elo Privacy Policy

Effective Date: January 19th, 2024

1. Introduction

This Privacy Policy applies to the collection, use, and disclosure of personal information by Narrate Inc. ("we", "us", or "our") through the Elo service ("Service"). Your privacy is important to us, and this policy is designed to inform you about how we handle your personal information in connection with the Service.

2. Information Collection

We collect information in the following ways:

  • Information you provide: This includes information required to use our Service, such as your name, email address, and organization details.
  • Data from call analytics: We collect and analyze call data, which may include call recordings, metadata, or data obtained via integrated APIs from phone systems, as authorized by you.

3. Use of Information

We use the information we collect to:

  • Provide, maintain, and improve our Service.
  • Communicate with you, including providing customer support and service updates.
  • Analyze how our Service is used for the purpose of enhancing its functionality and user experience.

4. Data Sharing and Disclosure

We may share your information as follows:

  • Service Providers: With third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
  • Compliance with Laws: In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process.
  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

5. Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.

6. International Data Transfers

We may transfer your information to, and maintain it on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

7. Your Privacy Rights

You may have certain rights regarding the personal information we hold about you. These may include the right to access, correct, delete, or export your personal information, as well as the right to opt out of certain uses of your personal information.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide additional notice (such as adding a statement to our homepage or sending you a notification).

9. Contact Information

If you have any questions about this Privacy Policy, please contact us at +1-858-401-9152.

Governing Law

This Privacy Policy shall be governed by the laws of Puerto Rico.

© 2024 Narrate Inc. All rights reserved.